Message from: Stuart Carter, Chief Operating Officer, The Fit Father Project
If you have experience in Customer Support, enjoy helping and encouraging people, and have excellent communication and problem solving skills, we'd LOVE to hear from you!
Due to the continued growth of our business, we're now looking for another superstar to join our Customer Success Team and help support our customers through their health & fitness journeys with the Fit Father Project and the Fit Mother Project.
If you would like the opportunity to join a passionate team that works 100% remotely… is committed to excellence of our company… and is 110% dedicated to the success & wellbeing of our customers… this is likely the role for you.
What Will Your Role Entail?
- You will work with the rest of the Customer Success Team to quickly and completely answer incoming emails, live chat, and voicemail messages from customers and prospective customers.
- You will be involved in discussions about improvements and updates to our programs based on the feedback you are receiving from current customers.
- You will be responsible for managing your own KPI's, updating regular reports, and offering updates to the Executive Team about performance and efficiency.
- You will be regularly capturing testimonials and progress updates from customers as they send them into the success team.
- You will be solving customer problems and regularly feeding back to the Executive Team where improvements can be made to operating procedures related to such problems.
